Next Force Technology

Labor marketplace for hourly workers in the restaurant industry, a major segment of the 78 million US workers engaged in hourly work. B2B and B2C.

We initially built a backend and apps (iOS, Android) that allowed employers to post shifts and workers to pick up shifts, then iterated from this core function to build exactly the product that users wanted. We built a relevance matching engine, a notifications and alerts system, a reputation and reliability system,  a system for same-day payments, group messaging capabilities, and a scheduling system. We drove success at five of the top-20 US restaurant franchises, including McDonalds. Investors:

Role

• Vice President, Product & Growth

• Executive leadership team

• Product leadership & management

• Hands-on user research, wireframes & scope definition

• Design leadership & creative direction

• Marketplace & Customer Success metrics

• Mentorship and support for Customer Success and Sales teams

Product Highlights

• Activation: reduced time and effort to achieve launching dense 2-sided markets by 75%

• Transactions: 300% increase in transactions

• Usage: surpassing daily usage, users grew to use the app more days than they work

• Time Savings: management tasks such as filling scheduling gaps that took 30 - 90 minutes could be completed successfully in less than 10 minutes

• User satisfaction score of >4 (on scale of 1-5) from users on both sides of the marketplace

• Success record of shipping massive product additions every 6 weeks, along with ongoing product-related experiments and data gathering